Each patient will have a social worker assigned to them to provide support in all areas of their lives including emotional, financial, care and lifestyle. The main focus of the social worker is to help patients and families adjust to life with kidney failure and make that life as fulfilling as possible.
Some examples of ways the social workers help include providing education about dialysis options and resources, assisting patients with coping strategies, working on finding appropriate financial assistance and coverage for dialysis, arranging for dialysis when traveling and communicating each patient's unique psychosocial needs to the patient's care team so the best treatment and management decisions can be made.
The social worker will meet with each patient to conduct an initial assessment and will connect with patients routinely to see how things are going and to provide assistance when needed. Patients or family members can call social workers or schedule appointments as frequently as they need to have their concerns addressed.